Few complaints concerning car insurers
By Mieke van Os (manager business Intelligence) since October 2003 Independer have conducted.Netherlands a customer satisfaction research under visitors who determine an comparison of car insurance on the Internet site. In association with the from Amsterdam market research office Millward Brown/centre have Independer.Netherlands the research set up. All visitors are presented a number of questions concerning the service of their current car insurer. The results of these update are related to the period 15 October 2004 till 18 March 2005, in which wide 50.000 consumers gave their opinion. Visitors got the following questions presented: Do you have a car insurance at this moment? At which society is now insured you? How you assess this society on the following points: ' are ready for customers ' and you comply with ' promises ' during the last twelve months damage have had? If so, how do you assess the way in which damage has been settled? On average car insurers with 7.3 is assessed. The insurer who is best appreciated (VVAA) is unfortunately only for employees in the care sector accessible. But even the society which finished as a last, got still 6.6. Really bad car insurers are not there apparently. Consumers who had submitted recently a damage, were generally satisfied concerning the settlement. They appreciated their insurer higher on the aspects ' are ready for the customer ' and ' promises comply with '. The damage settlement was assessed with on average 7.5.
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