Tax and Customs Administration must improve accessibility

Spent: 16 March 2005 22.10 last modified: 16 March 2005 22.13 must be within three months considerably improved, differently responsibly State Secretary can leave wine (finances). That put coalition party VVD Wednesday during a debate concerning the tax tel.. According to VVD-Tweede-Kamerlid Dezentjé are the situation ' terrifying '. The accessibility is insufficiently and the ' culture ' within the service is not good, because it is not listened there to the complaints of its own employees, thus Dezentjé. The chamber is very dissatisfied concerning the accessibility and the service. Contact get with the tax authority is with difficulty and if a taxpayer in this already succeeds, is frequently lacking expertise to answer the questions. The extra mankracht that wine already used year earlier this, is according to the chamber insufficient. She wants that there fast expert people recovers. Moreover feel VVD and PvdA, however, to taxpayers more give time to submit their declaration. Now they have up to 1 April. The chamber is already many years' dissatisfied concerning the accessibility of the tax tel.. The cabinet hoped it with a central number a piece simple make for taxpayers. Moreover the tax authority with a bezuiniging of the cabinet contends which that thousands of civil servants have had disappear. According to the opposition the cabinet has to blame the problems thus to itself. State Secretary wine put on the hair shirt Wednesday evening. He said that the bad service is among others the consequence of the bezuinigingen. ' there its gone wrong.' Wine recognised that the accessibility in the first months of this year was ' extremely belabberd '. He called that ' extraordinarily annoying and abominably for the taxpayer.' However, the situation has considerably improved according to him meanwhile. Within a month Cda-bewindsman with new measures come. He doubts if extra money is only the solution. He threw the question on if setting up callcentra for massive processes improves possibly be boarded can. The House of Commons feels for that little. (c) DUTCH PRESS AGENCY
Source "Tax and Customs Administration must improve accessibility": nu.nl

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