Tax and Customs Administration: extra staff for
accessibility
THE HAGUE - the Tax and Customs Administration changes
gear extra staff in to improve the now still insufficiently telephone
accessibility. In the middle of February, if the campaign for
the tax declaration starts, bezetting must be there for 650
workplaces. At the moment five hundred weerkplekken have
arranged for the employees of the free phone number 0800-0543. that a
spokesman of the ministry of Financiën Tuesday evenings have let
know. At the moment the average amounts to waiting time on the
recently opened phone number more than four minutes. The Tax and
Customs Administration hopes that push back waiting time with the
commitment of temporary employees to approximately two minutes.
The accessibility is now already not optimum, whereas there a
hausse to phone calls sits arrive. We must undertake now action,
explains to the zegsman of the ministry the need for the extension of
the telephone helpdesk. Annual ringing Dutch nine millions time
with the Tax and Customs Administration. On pick days, generally
in the middle of March, come between 60,000 and the 70,000 phone
calls.
The temporary employees answer the relatively simple questions,
as a result of which the real specialists have enough time more for
aid at more complex problems. The telephone operators of
0800-0543 lead general questions by to the tax tel.. Specialist
asking concerning files is played on to offices, whereupon the
customer two days is called back.
Source Tax and Customs Administration: extra staff for
accessibility: telegraph
Head index page of Tax and Customs Administration:
extra staff for accessibility
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