tax tel. is ' belhel '

THE HAGUE - the tax tel. for individuals and entrepreneurs becomes always larger belhel. Although after recent complaints concerning the bad accessibility more people have been used answer the tel., appears that no guarantee for a good settlement of the questions. That says Vvd-Kamerlid the Ineke Dezentje Hamming, which thus the need bell sounds concerning the situation. The tax tel. is belhel, both for bellers and for the employees. Much of new people are not able the correct give answers to the bellers. The bad accessibility separately your domweg by adopting people haphazard. Moreover the number of phone calls will increase the coming time only because everyone must done for 1 April its tax declaration. Vvd-Kamerlid want thus as soon as possible consultation with State Secretary wine (Financiën) concerning the situation. I want not only hear that the tel. is not taken after seven but after four minutes, but also how wine will ensure that bellers get a sensible answer on their question. For the of the Tax and Customs Administration does not say recognise the problems. According to the tax authority 90 per cent of the coming in phone calls in a time are settled. The 10 percents where that does not succeed, is called back within 48 hours. According to Dezentje happens that last however in only 17 per cent of the cases. By the problems at the tax tel. becomes the situation of angry to more terrible, warns the Member of Parliament. The sickness absence increases, and problems become rondgepompt. Everything what goes wrong with for example the provisional refund come in at the tax tel.. A recommendation which is for example rapidly given is: but if an objection. But hóé that frequently does not have, knows the employees. And sometimes the recommendation is also undeserved, so that the taxpayer the tax tel. must ring..."again What also frequently happens, thus the liberal Member of Parliament, is that people must after twenty minutes guards to hear get that they cannot be helped because the system from air is, as a result of which must call back them at a another moment and again by the telefoonhel. Housing benefit the VVD makes itself moreover large ensure over later this year, when at the Tax and Customs Administration also the phone calls concerning matter of UWV will come such as housing benefit and benefits within. Bels to the tax tel. are or free, but is not really free it; it is, however, financed with community money. At the tax tel. about 70,000 phone calls per day come in at this moment. A number of weeks was suffered clear that the waiting time for which telephonically wants information already rapidly runs up to average 12 minutes, if one comes überhaupt by the choice menu gone. Because that problem to tackle, Financiën in January call center with 160 extra employees for simple aid questions opened, so that there 650 people now about sit ready at the tel..
Source "tax tel. is ' belhel '": telegraph

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